TriTools Support

We provide free technical support for as long as you own our software.  Tech support for Visual CADD™ and the TriTools toolkit is Internet and email based.  We try to respond to your inquiries as soon as possible.

On-Line Help

The best way to contact us for support is on-line through our web sites.  TriTools has a sister web site at VisualCADD.net in addition to the site you are at, TriTools.com.  VisualCADD.net is the sister site used for TriTools sales and support.

	Help Desk - Visit the Help Desk for technical support from TriTools Partners and Knowledge Base articles.
	Knowledge Base - Check the Knowledge Base for some frequently asked questions and answers.

Email

Contact us by email with any questions you have.

	General Information - Contact us with general inquiries about Visual CADD™.
	Sales Inquiries - Contact us with questions about sales, including the status of orders and inquiries about discounts and upgrades.
	Support Inquiries - We recommend that you visit our on-line Help Desk for support.  If you are unable to use the on-line Help Desk or otherwise wish to email us for support, use this link.

Forum

We recommend that you visit and/or join the Visual CADD™ Users Group site on Yahoo. 

User Forum - Visit the Visual CADD™ users forum where you can get the assistance of hundreds of Visual CADD™ users and share helpful information.

Patches & Updates

TriTools regularly publishes patches and updates.  Check to see if you are using the latest version.

Visual CADD™ Updates - Get the latest software updates for all versions of Visual CADD™.

Feedback & Suggestions

Please tell us at the Help Desk if you have comments or suggestions about Visual CADD™.

Give Us Feedback - Give us your feedback on features you would like to see in Visual CADD™.  Your feedback will go directly to the Visual CADD™ development team.

Bug Reports

Please report any suspected bugs to the Help Desk where we can try to solve the problem.

Bug Report - Contact the Help Desk to tell us about any bugs you have discovered in Visual CADD™.

API, SDK, & ActiveX/COM

One of the great features of Visual CADD™ is that it has an open and very robust Applications Programming Interface (API), making it easy for everyday users and software developers to write add-on tools that enhance the Visual CADD™ functionality or to develop completely new applications utilizing a custom interface.

	Developer Inquiries - Contact us with any questions about the Visual CADD™ Application Programming Interface (API), Software Development Kits (SDK), or ActiveX/COM.
	Software Development Kit (SDK) Downloads - Download the Visual CADD™ SDK for C++, Delphi, and ActiveX/COM.
	SDK/API On-line Help - View on-line documentation for the Visual CADD™ Application Programming Interface (API) and Software Development Kit (SDK).